Paper Face
by @Buildaverse
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Help Center
Answers to the most common questions about Buildaverse.
Getting Started
Head to the sign-up page and pick a username (3–20 characters, letters/numbers/underscores), a password, and an email you can check. You'll get a verification email - click the button inside to activate your account. Buildaverse is a 13+ platform, so you'll be asked to confirm your age.
Check your spam / promotions folder first - verification emails come from
[email protected]. If it's not there, sign in and click "Resend verification email" from your account settings. If it still doesn't arrive after a few minutes, email [email protected] and we'll verify you manually.
Open your inventory from the navigation menu, click any item you own, then "Equip." You can equip a hat, face, accessory, shirt, pants, and t-shirt at the same time. Browse the Marketplace to find more items.
Account & Settings
Yes - your first username change is free. Subsequent changes cost 1,000 BV Cash. Old names are reserved for you so nobody else can claim them. Find this under Account Settings → Username.
Account Settings → Email. Enter your new address and we'll send a confirmation link to it. The change takes effect when you click the link (within 24 hours).
Account Settings → Security → Enable 2FA. Scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password, etc.) and enter the 6-digit code to confirm. Save your recovery codes somewhere safe - if you lose your phone, those are how you get back in.
Account Settings → Delete Account. We'll schedule your account for deletion and send a confirmation email. You have 30 days to change your mind by signing back in - after that, your data is anonymized and your account is permanently gone.
You control who can message you, view your inventory, post on your wall, send trades, and see your friends list. Account Settings → Privacy. Users under 18 default to friends-only across the board.
Avatar & Items
Six slots: Hat, Face, Accessory, Shirt, Pants, and T-Shirt. You can equip one of each at a time. Buildaverse staff create Hats, Faces, Accessories, and most T-Shirts; players self-create Shirts, Pants, and T-Shirts.
From the navigation menu, go to Create. Upload a 512×512 PNG following the template guide. Items go through moderation before they appear on the marketplace - most reviews complete within 24 hours.
Limited items have a fixed total supply - once they sell out, the only way to get one is from another player. They show their serial number (e.g. #42 of 500) and can be resold to other users at any price you set.
Trading & Currency
BV Cash is the everyday currency you earn through daily logins, achievements, and selling items. BV Coins is the premium currency available through purchase and Cosmo Membership perks. Some limited items can only be bought with Coins.
Visit another player's profile and click Trade. Add items from your inventory, request items from theirs, optionally include Cash or Coins, and send. Both players must accept before anything moves. Trades are recorded permanently in your trade history.
We don't offer refunds on items you've purchased and used. However, if an item you bought is later removed by moderation for rules violations, you'll automatically receive a refund of what you paid.
Communities
Visit any community page and click Join. Some communities require approval - those will show "Request to Join" instead, and a moderator will review your request.
Yes. From the Communities page, click Create. You'll set a name, description, thumbnail, and banner. New community thumbnails and banners go through moderation - once approved, your community is live and discoverable.
Cosmo Membership
Daily BV Coins stipend, exclusive Cosmo-only items, a member badge on your profile, lower trade fees, and priority access to new features. Learn more.
Your subscription is managed through PayPal. Sign in to PayPal, go to Settings → Payments → Manage Automatic Payments, find Buildaverse, and click Cancel. You'll keep Cosmo benefits until the end of your current billing period.
Safety & Reporting
Every profile, message, forum post, and item has a Report option - usually behind a 3-dot menu. Pick the reason that fits, add detail if needed, and submit. Our moderation team reviews every report; we won't share your identity with the reported user.
Visit their profile, click the 3-dot menu, and choose Block. Blocked users can't message you, comment on your wall, or send trade requests. You can unblock anytime from Account Settings → Privacy → Blocked Users.
Warnings and bans show the reason and (for bans) the duration. If you believe it was a mistake, you can appeal by emailing [email protected] from the email on your account. Include your username and a brief explanation.
Email & Verification
Verification proves the email belongs to you so we can use it for password resets, security alerts, and account recovery. Some features (trading, posting on forums, joining communities) are gated behind verification to reduce abuse.
Mark
[email protected] as "Not Spam" and add it to your contacts. Future Buildaverse emails should land in your inbox. If you're using Gmail, also drag the email from Promotions to Primary.
Email-change links expire after 24 hours. Go back to Account Settings → Email and submit the change again to get a fresh link.